Cable Television Service Complaints & Dispute Resolution

The Michigan Public Service Commission (MPSC) is responsible for the implementation and oversight of Public Act 480 of 2006 - Uniform Video Services Local Franchise Act (the Act). Section 10 of the Act provides a video/cable dispute resolution process at the MPSC to be used by customers, providers and municipalities. This dispute resolution process allows customers who are unable to resolve their video/cable television complaints with their provider to file a complaint with the MPSC.

Customers have several options for filing video/cable complaints with the MPSC. Complaints may be filed online, by telephone, fax or mail. Contact information is as follows:

Michigan Public Service Commission
Attn: Video Franchise
P.O. Box 30221
Lansing, MI 48909
Telephone: 800-292-9555
Fax: 517-284-8200

MPSC website links:
MPSC Video/Cable webpage
Video/Cable Complaint Consumer Tip Sheet

The MPSC does not have authority regarding satellite television complaints or internet service complaints. Customers should contact the Federal Trade Commission at 877-382-4357 or www.ftc.gov, or the Michigan Attorney General's office at 877-765-8388 for these types of complaints.